Refund policy

Refund Policy

Every piece is made to order — production on your garment begins after you place your order. These terms explain how cancellations, replacements and refunds work.

Cancelling your order
You can cancel for a full refund at any time before your order ships. Email support@dipset.music with your order number. No reason needed.

If your order is running late
Production takes up to 15 business days. If your order hasn't shipped within that window, you can cancel it for a full refund at any time — no questions, no conditions.

If your order arrives damaged, misprinted, or wrong
Email support@dipset.music within 30 days of delivery with your order number and a photo. We'll send a replacement at no cost or issue a full refund — your choice. You don't need to return the item unless we ask you to.

If your order doesn't arrive
If your order is lost in transit, stuck, or shows as undelivered, we replace it or refund it in full. Risk of loss stays with us until the package reaches you. Chasing the carrier is our job, not yours.

Sizing
We produce the size you select, so please check the size chart before ordering. We can't accept returns for a change of mind on sizing. If your order hasn't shipped yet, email us and we'll change it.

Customers in the EU and UK
You have the right to cancel within 14 days of delivery and return your item for a refund, in line with your local consumer law. Email support@dipset.music to start a return. Items must be unworn and unwashed. We'll confirm the return address and issue your refund within 14 days of receiving the item.

Refund timing
Refunds go to your original payment method. Most arrive within 5–10 business days depending on your bank.

Contact
support@dipset.music · (646) 529-0792
Dipset Music Inc., 2070 First Avenue, New York, NY 10029, United States
We answer seven days a week, usually within one business day.